Sovah Health Launches Patient Family Advisory Council

April 30, 2018

Sovah Health today announced the launch of its new Patient Family Advisory Council (PFAC) that will become an integral part of the system’s ongoing efforts to enhance patient safety and care. Comprised of 12 patients and family members of patients who have received care at Sovah Health’s Danville or Martinsville campuses or physician clinics, the PFAC advisors are:
  • Kevin Bowman, Chatham

  • Glenda Clark-Motley, Danville

  • Darrell Davis, Danville

  • John Fulcher, Martinsville

  • Ellen Joyce, Danville

  • Wade Nester, Bassett

  • Linda Reynolds, Ridgeway

  • Susan Reynolds, Collinsville

  • Gene Teague, Martinsville

  • David Turbyfill, Danville

  • Joan Turbyfill, Danville

  • Rosemary Watlington, Danville


These members were selected due to their diverse backgrounds and the unique perspectives they bring to Sovah Health. The PFAC will meet regularly with the members of the Sovah Health leadership team including Alan Larson, Market President of Sovah Health and CEO of Sovah Health – Danville; Michael Ehrat, CEO of Sovah Health – Martinsville; Pam Harrison, Market Chief Nursing Officer (CNO) of Sovah Health; Jackie Wilkerson, CNO of Sovah Health – Martinsville, Teresa Pruitt, Market Director of Quality for Sovah Health; Trish Veneto, Senior Director of Physician Services for Sovah Physician Practices, as well as other hospital and clinic representatives, as needed.

“Sovah Health understands that it must be responsive to the communities it serves. I am proud to be part of their efforts to enhance the delivery of ‘patient and family-centered’ care,” said Susan Reynolds, a resident of Henry County, who will serve alongside Alan Larson as the PFAC Co-Chair. “The formation of this council reinforces Sovah Health’s commitment to enhancing patient safety and the patient experience.”

The PFAC was created to provide guidance and feedback to support Sovah Health’s ongoing efforts related to enhancing patient safety and engagement in order to deliver the best possible care. The PFAC is committed to the discovery and identification of opportunities to improve and or enhance the patient and family health care experience at Sovah. Specifically, these advisors will:

  • Generate new ideas to enhance the delivery of quality healthcare to our patients;

  • Assist in the identification of opportunities that will improve patient safety and patient and family engagement;

  • Assist in strengthening the relationships between Sovah Health and members of the community; and,

  • Offer suggestions to Sovah Health’s leadership team in planning and evaluating services, programs, policies, teaching materials and patient education. 

“Sovah Health is committed to advancing our mission of making communities healthier by enhancing our delivery of high quality patient and family-centered care,” said Alan Larson, Market President of Sovah Health and Chief Executive Officer of Sovah Health – Danville. “We recognize that our patients and their families can provide valuable perspective and feedback on ways we can enhance the patient experience at Sovah Health. Our team is eager to work with our new council on initiatives that will reinforce Sovah Health as a place that people choose to come for health care."

The launch of Sovah's PFAC coincides with Patient Experience (PX) Week. Developed by the Beryl Institute, PX Week provides a focused time for organizations to celebrate accomplishments, reenergize efforts and honor the people who impact patient experience every day.