Patients and Visitors Guide

Thank you for choosing Memorial Hospital of Martinsville & Henry County to meet your health care needs. We consider it a privilege to serve you and your family. The goal of each staff member is to make your stay as pleasant and as comfortable as possible while following the medical care plan especially designed for you by your physician. Please do not hesitate to ask questions about your care or any of the hospital's services.

The information presented below covers a wide range of hospital services and policies. If you need additional information, please call us at (276)666-7200.

We will do our best to resolve any difficulties that might arise while you are here or pass along any suggestions or compliments that you may have.

Admissions

Patients may pre-admit once admission has been scheduled. Admissions are processed via the Customer Service Greeter in the Emergency Department lobby; once you arrive on the nursing unit, the staff will help you get acquainted with your room and your surroundings.

Patients undergoing outpatient surgery should report to the second floor registration desk. Outpatient registration hours are from 6:00am until 7:00pm.

Expectant mothers should check in through the Emergency Department before coming to Labor and Delivery.

Ambassador Rounding

This process, involves champions of the management team to have a short conversation each day with our hospital patients. By asking questions, we can gain a better understanding of what our patient’s needs and concerns are in specific, focused areas. Ambassador Rounding serves many purposes. Goals include staff team building, interdepartmental communication, patient care team building, reward and recognition, physician satisfaction, patient satisfaction and process improvement.

What to expect as a hospital patient

Here's what you can expect when you are a patient in a hospital unit with hourly rounding.

1. Throughout the day a hospital staff member will enter your room to see how you are doing. You will be asked questions like these:
  • Are you comfortable?
  • How is your pain?
  • Do you need to use the bathroom?
  • Do you need us to move the phone, call light, trashcan, water pitcher or is the over-bed table within reach?
2. The staff member will meet your need according to how you answer his or her questions.

When you are in the hospital, you need extra help getting your basic needs met, so we want to do want we can to make that possible.

What to Bring

You will need to bring a small number of personal items to the hospital, such as pajamas, robe, slippers, and personal toilet articles including cases for glasses, contact lenses, hearing aids and dentures. If you bring with you or any of the prior mentioned items are brought to you after your admission, please make sure your nurse is aware that you have them in your possession. These items are your responsibility to keep up with. Bring your driver’s license, insurance card, claim forms, and your co-pay and deductible amounts.

Do Not Bring

Do not bring watches, jewelry, cash or other valuables to the hospital. Memorial Hospital of Martinsville & Henry County will only be responsible for these items if they are deposited into our safe. Ask your nurse about safe deposits upon admission. Please do not bring medications to the hospital. Your physician and the hospital pharmacy will provide all of your medication while you are in the hospital. However, it is important to provide your physician with a list of all medications that you are currently taking.

Cafeteria

The cafeteria at Memorial Hospital of Martinsville & Henry County is open to visitors for breakfast, lunch and dinner, Monday through Friday. We are also open on weekends for breakfast and lunch. The hours are:

Monday to Friday

Breakfast 6:30 am to 9:15 am
Lunch 11:00 am to 1:30 pm
Dinner 5:30pm to 6:30pm

Weekends

Breakfast 7:00am to 9:15am
Lunch 11:00am to 1:30pm

Snacks and soft drinks may be purchased 24-hours-a-day from the vending machines located in the main lobby.

Closed Caption Television

Closed Caption Television is available to all patients. Please contact the nurse’s station for instructions to change the settings on your television to closed captioning.

Discharge

When you are medically ready to leave the hospital, your physician will write a discharge order on your medical chart. Your nurses and your physician will discuss discharge information with you, including special diets, medications and limitations on your activities. The case manager will assist you in making arrangements for home care or other community services, if needed. Your physician will let you know if an office visit is necessary after discharge.

Be sure to check your room for all personal belongings and reclaim any valuables from the hospital safe. When your transportation arrives, please allow your nurse to escort you from the hospital.

Family Waiting Room and Visiting Hours

Memorial Hospital of Martinsville & Henry County has visiting hours depending upon the condition of the patient. Our general visiting hours are from 8:00am to 8:00pm.

Children under the age of 14 must be accompanied by a responsible adult at all times when visiting the hospital. In the Women’s Center or Labor and Delivery, only siblings of the newborn are allowed into the area. All other children must be over the age of 12 to enter.

Please use caution when bringing young visitors to the hospital. Do not allow children with cough, fever, rash, sore throat, nausea, vomiting, diarrhea or recent exposure to illness to visit.

Family Waiting Room

For the convenience of your family and friends, Memorial Hospital of Martinsville & Henry County has various waiting rooms for Med/Surg/ICU, Women’s Center, and Surgery.

Critical Care Unit

Due to the nature of the Critical Care Unit, (CCU) visitation is determined on an individual basis. Memorial Hospital of Martinsville & Henry County traditionally practices an open policy however depending on the needs of the patient, visitation may be restricted.

Financial Arrangements

When you are admitted, you should confirm financial arrangements for your care. If you have hospitalization insurance, please bring your policy, identification card, and other pertinent information with you.

Most insurance companies require pre-admission certification and a second opinion before surgery. Please review your pre-admission requirements and coverage and advise your physician of these requirements. This process must be complete before admission, unless it is an emergency. If this has not been done in accordance with the policy's requirements, your insurance benefits may be reduced or denied. Also if the patient leaves the hospital “against medical advice” (“AMA”) your insurance may choose not to pay for the hospitalization.

As a courtesy, Memorial Hospital of Martinsville & Henry County will file a verifiable third-party claim and help in any way possible to expedite their payment. However, please remember that the patient is ultimately responsible for the hospital bill because an insurance policy is a contract between patients and their insurance company.

Most hospital insurance plans do not fully cover hospital bills. All bills are payable in full unless financial arrangements have been made with the business office (855-297-8341) before discharge. At the time of discharge, you should be prepared to pay the estimated balance due over the verifiable insurance coverage, or make arrangements with the Business Office.

The Business Office will file your claim for insurance assigned to the hospital. If an insurance payment is less than our estimate, you will be billed for the balance due. Memorial Hospital of Martinsville & Henry County can provide payment arrangements and financing options.

Assistance with Medicaid eligibility is available by calling the financial counselor at (276) 670-7042.

Hospitals and doctors charge separately

Once you are discharged from the hospital, you may receive a separate bill from the physician, anesthesiologist, pathologist, radiologist, or emergency department physician. These physicians are not employees of the hospital. If you have questions about your coverage of your bill, please call the Business Office at (855) 297-8341 and we will be happy to help you.

Food Services

Because nutrition is an important part of your recovery, our dietitian prepares a variety of menus according to your doctor's instructions. If your doctor wishes you to adhere to a special diet once you have left the hospital, our dietitian can explain your new eating plan and how you can adapt it to your lifestyle.

If lab tests or x-rays delay your meal time, the nursing staff will be happy to order a tray after you return to your room. One guest tray will be provided free of charge for families of patients. Nourishment rooms are available on each nursing unit. A variety of snacks and beverages are provided for our patients.

Gift Shop

The Gift Shop is located in the front lobby of the Memorial Hospital of Martinsville & Henry County and offer flowers, cards, baby items, toiletries, candy, and more.

The Gift Shop is open: Monday - Friday: 10 am - 4 pm

Housekeeping

Memorial Hospital of Martinsville & Henry County believes in the perseverance of our natural resources therefore, bed linen is changed every other day or as needed depending on patient needs. If you need additional linens or housekeeping services, please contact your nurse for more information.

Latex Allergies

In an effort to prevent or reduce exposure to known allergens, thereby reducing the risk of reaction, patients found to be allergic to latex will be treated with medical products which are free of latex or will be shielded from contact with latex.

Mail and Flowers

Cards and flowers sent by your family and friends to make your stay more pleasant are delivered daily. Flowers are NOT allowed in the Intensive Care Unit (ICU). Mail received after you are discharged will be forwarded to your home. Mail for patients should be addressed as follows:
Patient Name
Memorial Hospital of Martinsville & Henry County
320 Hospital Drive
Martinsville, VA 24112

Medicines

We will need a complete list of medicines you are currently taking, including those not prescribed or ordered by your doctor. While in the hospital, please take only medicines administered by your nurse. If the medicines are not given at the same time as you normally take them, please let us know and we will try to do things as you do at home. Sometimes meals or tests may hinder your normal routine.

We use generic medicines when possible to keep costs low. Because of this, some medicines may look different from your usual pills. If you have questions about the pills or other medicines you are taking, do not hesitate to ask your nurse or physician.

Newspapers

At your convenience Memorial Hospital of Martinsville & Henry will hand delivery a local newspaper free of charge to each patient admitted into the hospital. Additionally, newspapers may be purchased from boxes outside the front doors of Memorial Hospital.

Pediatric Care

For the safety of our pediatric patients, those under the age of 12, we require an adult to stay with them at all times. If your child is under 2 years of age, we require the use of a baby bed for the safety of your child.

Smoking Policy

To protect your health and the health of others, Memorial Hospital of Martinsville & Henry County is a smoke-free environment. Smoking is prohibited on the entire hospital campus.

Telephones

The telephone at your bedside is for your use and convenience. To make local calls, dial "8" and wait for the dial tone, then dial your desired number. Long distance, credit card or collect calls may be placed by dialing "8" + area code and desired number. The hospital utilizes AT&T as its long distance company. If you wish to use a different company for credit card calls, dial your company's access code after dialing "8" + "0" or use the 800 number listed on your credit cards after dialing "8" + "1".

Telephone Tips

  • Medical/Surgical Room Phone Number - (276) 666-7+last three digits of room number
  • Women’s Center/Labor & Delivery Room Phone Number – (276) 666-7+last three digits of room number
  • Dialing the Hospital Operator from your room - Press "0"
  • Placing a local Call from your room - Press "8" then dial the number
  • Long Distance & Calling Card Calls from your room - Press "8" then "0"